Name : Jumia - Cross country head of vendor experience

Type : Full Time

Department : Operation

Industry : e-commence

Venue : Africa

Updated Date : 2019-05-16

Cross country head of vendor experience, Africa

Co-CEO of Jumia, Jeremy Hodara will be in Shanghai/Shenzhen and Beijing next week and would really like to meet the applicants.

Here are some key highlights on Jumia:

- Jumia is the first e-commerce plateform in Africa, it is a 100% Africa 100% Internet company

- It is also the first African technology company to list on the New York Stock exchange

- We have different business lines: Jumia ecommerce, Jumia Food, Jumia travel, Jumia Pay

- Our 4500+ employees are based in 14 countries in Africa, and our headquarters is in Dubai.

Job description:

The Head of Vendor Experience (VXP) will be the functional leader of a team of professionals across seven countries: Ghana, Cameroon, Algeria, Senegal, Tunisia, Uganda, and Tanzania. Reporting to the Chief Operating Officer, s/he will formulate the strategic vision and drive the business execution of all aspects of vendor experience on Jumia’s ecommerce platform, including vendor operations, vendor support, and vendor issue resolution.

Key Responsibilities:

1) Manage, monitor, and analyze all aspects of the end-to-end vendor operational experience:

2) Own the VXP roadmap, implement projects and releases (e.g. SalesForce integrations, automated operational triggers), set project priorities and KPIs

3) Plan and execute major commercial campaigns from a vendor experience perspective

4) Cultivate cross-functional relationships across departments in order to ensure optimal execution, in particular with Customer Experience and Finance

5) Recruit and evaluate human resources

Skills requirement:

1) Proven ability to influence, motivate, and lead in a large organization

2) Prior experience in business operations at a high-growth organization

3) Personal obsession with detail, efficiency, and user experience

4) Strong interest in retail and technology

5) Engaging entrepreneurial spirit blended with excellent analytical and project management skills

6) Fluency in English; other languages are an advantage

7) Degree from a top-ranked institution

More Information: